Adam Anderson Adam Anderson's Profile Page

Adam Anderson Adam Anderson

0 Course Enrolled • 0 Course Completed

Biography

New EXIN CITM Test Voucher - Valid CITM Exam Topics

Do you want to find a good job which brings you high income? Do you want to be an excellent talent? The CITM certification can help you realize your dream which you long for because the CITM test prep can prove that you own obvious advantages when you seek jobs and you can handle the job very well. You can learn our CITM test prep in the laptops or your cellphone and study easily and pleasantly as we have different types, or you can print our PDF version to prepare your exam which can be printed into papers and is convenient to make notes. Studying our CITM Exam Preparation doesn’t take you much time and if you stick to learning you will finally pass the exam successfully.

When we get into the job, our CITM training materials may bring you a bright career prospect. Companies need employees who can create more value for the company, but your ability to work directly proves your value. Our CITM certification guide can help you improve your ability to work in the shortest amount of time, for more promotion opportunities and space for development. Believe it or not that up to you, our CITM Training Materials are powerful and useful, it can solve all your stress and difficulties in reviewing the CITM exams.

>> New EXIN CITM Test Voucher <<

Valid CITM Exam Topics & Reliable CITM Exam Online

Once you start to become diligent and persistent, you will be filled with enthusiasms. Nothing can defeat you as long as you are optimistic. We sincerely hope that our CITM study materials can become your new purpose. Our CITM study materials can teach you much practical knowledge, which is beneficial to your career development. In order to survive in the society and realize our own values, learning our CITM Study Materials is the best way. Never top improving yourself. The society warmly welcomes struggling people.

EXIN CITM Exam Syllabus Topics:

Topic
Details

Topic 1

Service Management: This domain targets a Service Delivery Manager and focuses on managing IT services to ensure consistent and efficient delivery. It includes establishing service level agreements (SLAs), incident and problem management, continuous service improvement, and aligning IT services with business demands.

Topic 2

IT Organization: This domain targets an IT Operations Manager and focuses on the design and management of IT organizational structures. It includes defining roles and responsibilities, establishing governance frameworks, managing resources effectively, and fostering collaboration to support IT service delivery and business needs.

Topic 3

Business Continuity Management: This section measures the skills of a Business Continuity Manager and covers planning and implementing strategies to ensure IT availability and resilience during disruptions. It includes risk assessment, disaster recovery planning, backup procedures, and testing to minimize business impact.

Topic 4

Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.

Topic 5

Application Management: This section of the exam evaluates an Application Manager’s skills in overseeing the lifecycle of IT applications. It covers application development support, maintenance, upgrades, user support, and ensuring that applications meet functional and performance standards aligned with business needs.

Topic 6

Vendor Selection
Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.

Topic 7

Risk Management: This domain evaluates the capabilities of an IT Risk Manager and involves identifying, assessing, and mitigating IT-related risks. It addresses developing risk frameworks, compliance management, and proactive measures to safeguard IT assets and operations.

EXIN EPI Certified Information Technology Manager Sample Questions (Q39-Q44):

NEW QUESTION # 39
Your organization considers a job rotation program. What is the main objective?

A. Allow staff a diversity in their daily responsibilities
B. Increase staff job satisfaction
C. Support the long-term continuity of the organization
D. Train staff on a range of activities common in daily operations

Answer: C

Explanation:
The main objective of ajob rotation programin anIT organizationis tosupport the long-term continuity of the organization(A). Job rotation ensures that multiple staff members are trained across various roles and tasks, reducing dependency on specific individuals and mitigating risks associated with staff turnover or absences. This approach enhances organizational resilience by creating a flexible, cross-trained workforce capable of maintaining operations, aligning withIT organizationprinciples for workforce planning and business continuity.
* Train staff on a range of activities (B):While training is a benefit, it is a means to achieve continuity, not the primary objective.
* Increase staff job satisfaction (C):Job satisfaction may be a secondary benefit, but it's not the main goal in an IT context.
* Allow staff a diversity in responsibilities (D):Diversity in tasks is a byproduct, not the primary focus, which is organizational continuity.
According tohuman resource managementframeworks, job rotation is a strategic tool for ensuring operational stability, particularly in IT environments where specialized skills are critical.
Reference:EPI CITM study guide, under IT Organization, likely discusses workforce planning and job rotation for continuity. Check sections on human resource management or organizational resilience.

NEW QUESTION # 40
A customer survey needs to be designed. What is the most important factor for success?

A. Use a rating scale only
B. Minimum duration to complete
C. Relevant questions to meet the objective
D. Make use of leading and loaded questions

Answer: C

Explanation:
The most important factor for a successfulcustomer surveyinservice managementisrelevant questions to meet the objective(A). According toITIL's continual service improvement (CSI), surveys must be designed with questions that align with the survey's goals (e.g., assessing service quality or customer satisfaction) to gather meaningful data for actionable improvements.
* Use a rating scale only (B):Restricting to rating scales limits question variety and may not capture qualitative insights.
* Leading and loaded questions (C):These bias responses, reducing survey validity.
* Minimum duration (D):While brevity is important, relevance of questions is critical for achieving the survey's purpose.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's CSI framework for survey design. Check sections on customer feedback or service improvement.

NEW QUESTION # 41
As part of feedback collection techniques, it is suggested to include anonymous feedback. What would be the most likely reason for this?

A. Easier processing of data collected
B. Reduced time spent for feedback participant
C. Avoidance of non-compliance to regulations
D. Promotion of honest feedback while avoiding fear for backfiring on the participant

Answer: D

Explanation:
The primary reason for includinganonymous feedbackin feedback collection is topromote honest feedback while avoiding fear for backfiring on the participant(B). Anonymity encourages participants to provide candid, truthful responses without worrying about repercussions, such as criticism or retaliation, which is critical inservice managementfor gathering accurate insights into service quality or issues. According toITIL' s continual service improvement (CSI), honest feedback is essential for identifying areas for improvement.
* Avoidance of non-compliance (A):Anonymity is unrelated to regulatory compliance in this context.
* Easier processing of data (C):Anonymity may complicate data processing by removing identifiers, not simplifying it.
* Reduced time (D):Anonymity doesn't inherently reduce the time required for feedback.
Reference:EPI CITM study guide, under Service Management, likely discusses feedback collection in ITIL's CSI framework, emphasizing anonymity for honest input. Check sections on customer feedback or service improvement.

NEW QUESTION # 42
Business is changing fast, resulting in the need to formally appoint a new staff member responsible for guiding the process in a controlled manner. Which role does apply?

A. Business Relationship Manager
B. Change Manager
C. Service Level Manager
D. Risk Manager

Answer: B

Explanation:
In a fast-changing business environment, aChange Manager(D) is responsible for guiding the change process in a controlled manner. According toITIL, the Change Manager oversees the change management process, ensuring that changes to IT services or infrastructure are assessed, approved, and implemented with minimal disruption to business operations. This role is critical when rapid business changes require structured control to maintain stability and alignment with organizational goals.
* Risk Manager (A):Focuses on identifying and mitigating risks, not directly managing change processes.
* Service Level Manager (B):Ensures service levels meet agreed standards, focusing on service delivery rather than change control.
* Business Relationship Manager (C):Manages relationships with business stakeholders to align IT services with needs, not specifically change processes.
The Change Manager's role, as defined in ITIL's change management framework, is essential for controlling the pace and impact of changes in a dynamic environment.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's change management processes, detailing the Change Manager's responsibilities. Check sections on ITIL change management or service transition.

NEW QUESTION # 43
During several project meetings, it is discovered that certain team members are not fully aware of, and/or do not understand, the activities for which they are responsible. Which process is most likely to be blamed for this?

A. Communication management
B. Cost management
C. Risk management
D. Scope management

Answer: A

Explanation:
Team members' lack of awareness or understanding of their responsibilities points to a failure in communication management(C). According toPMBOK, communication management ensures that project information, including roles, responsibilities, and activities, is effectively communicated to all stakeholders.
Poor communication planning or execution (e.g., unclear task assignments or inadequate briefings) can lead to misunderstandings, as seen in this scenario.
* Risk management (A):Focuses on identifying and mitigating risks, not task communication.
* Cost management (B):Deals with budgeting and cost control, not role clarification.
* Scope management (D):Defines project scope and deliverables, but communication management ensures team members understand their responsibilities within that scope.
Reference:EPI CITM study guide, under Project Management, likely covers PMBOK's communication management processes, emphasizing stakeholder engagement and information distribution. Check sections on project communication or stakeholder management.

NEW QUESTION # 44
......

Therefore, you have the option to use EXIN CITM PDF questions anywhere and anytime. CITM dumps are designed according to the EXIN EPI Certified Information Technology Manager (CITM) certification exam standard and have hundreds of questions similar to the actual CITM Exam. Exam4Free EXIN EPI Certified Information Technology Manager (CITM) web-based practice exam software also works without installation.

Valid CITM Exam Topics: https://www.exam4free.com/CITM-valid-dumps.html

Adam Anderson Adam Anderson

Biography

Quick Links

Resources

Support